If you haven’t evaluated your employees’ schedules in the last year – or even longer – you should know that poor scheduling management could lead to a lot of problems for your organization. Some of the problems that you might be facing include loss of profits, failure to reach specific milestones and/or objectives, as well as lower customer satisfaction levels.
Since you most likely want to prevent such issues, you might be wondering what are the most common signs of poor scheduling management. Fortunately for all that are wondering the same thing, our article can help. We’ve compiled a list of six signs that’ll reveal that you have to take another look at the schedule your employees have:
1. If Your Employees Are Tired, Frustrated, And Agitated
Without your employees, your business wouldn’t be running, which is why you must pay extra attention to whether or not their shift schedule is making them feel tired, overwhelmed, frustrated, or even agitated. Bad scheduling can be really hard on your staff members, however, they might also feel agitated if they don’t get their schedules on time. If they’re confused by their schedules, your business will most likely suffer because of it.
If you notice that your workers aren’t in a good place, one of the things that you should definitely do is to gather them for a meeting and then ask them if their shifts are causing issues for them. By talking to your staff members, you’ll know exactly what needs they have, which means that you’ll be capable of creating a schedule that’ll suit them, and by doing so, you can ensure that your workplace is healthy and thriving.
2. If You Haven’t Changed it For a Really Long Time
If you or your managers are using the same method for creating schedules as they did a decade ago, there is a lot of room for making your business better. After all, there have been so many improvements in all fields in the last couple of years, which is why you must ensure that you stay updated on all the trends, and more importantly, you must ensure that you actually implement specific strategies within your business.
Relying on the industry you operate in, you must implement new technology, applications, and programs that can speed up and optimize a wide range of processes, including your scheduling. For instance, by implementing an app or program that will help you create, edit, and send schedules without any problems, you’ll be capable of making everything better. By implementing new things, you could make your workplace better for everyone there.
3. If There Are Gaps in The Shifts
It’s okay if your short staffed once a month, however, if it’s happening every other day, you have a serious problem with your schedule management. If you’re short-staffed frequently, your business will suffer quite a lot, which is something that’ll affect other departments. Because of this, you might want to consider using an app such as Prospr that’ll combine scheduling, communication with your employees, and other tools that you might find beneficial.
By utilizing such applications, you won’t only ensure that there are no gaps in your scheduling, but you’ll ensure that your employees receive their shift schedules on time, which is something that’ll prevent confusion, mistakes, and frustration. You should keep in mind that there are various apps and programs that you could opt for using, hence, before choosing a specific one, you might want to do some digging and learn what’s suitable for you.
4. Not Planning Overtime
One of the things that you should definitely take away from this list is the fact that you can save a lot of money if you carefully plan over time. Naturally, there might be a situation where you simply cannot plan for overtime to happen, however, if you’re always asking your staff members to stay long after their initial shifts have finished, you definitely have a scheduling management problem that you must solve immediately.
Now, you might not be realizing that this is happening frequently, nonetheless, you must make sure that it isn’t, especially since it could end up costing you a lot of money when it comes to paying for the hours your employees stayed overtime. Because of this, you should be utilizing a scheduling program that’ll provide you with data, analytics, and insights you need to forecast overtime better, thus, saving your organization a lot of capital.
5. Decreased Customer Satisfaction Levels
Did you start receiving too many complaints from your customers? Have you lost some of them that have been working with your business for quite some time? If so, you might be having issues with your staffing. If you’re understaffed or if there are too many employees working on the same thing, it’ll affect their service levels, which is why you must ensure that you respond immediately so that you can solve such issues immediately.
6. Missed Milestones or Objectives
If you cannot find any issues with your employees, you could be missing milestones and objectives simply because there aren’t enough people during the shifts. Missing such important things can hinder your processes quite a lot and it could cause you to lose tons of money, especially if you had to invest into reaching a specific milestone and then fail to do just that. Hence, it’s crucial that you take another look at your schedules, use a program that’ll help you, and see if you have to hire more people or not.
Although a lot of people don’t realize it, they might have a serious scheduling problem within their businesses. If you notice any of the signs we’ve mentioned in our list above, you must immediately focus on resolving the issues, mostly because doing so could help your company grow and thrive.
Since you’re now well aware of the signs you must be looking for, you really shouldn’t waste any more of your time reading articles similar to this one. Instead, you should go through our list one more time and then start talking to your employees to see how you can make their job easier and more comfortable for them.